Paul May

I am a user experience researcher and strategic designer. I specialise in complex design and technology programmes involving emerging technologies, with extensive experience in healthcare, consumer electronics, web/mobile.

Expertise

  • Research study design and planning
  • Hypothesis development informing build, measure, learn
  • Secondary research, literature review, exploratory data analysis.
  • Qualitative user research, in-person and remote, using various methods; interviews, observations, journal studies, surveys
  • Human factors research for healthcare and medical device design. Guided by AAMI, FDA, ISO standards.
  • Evaluative design research; test plan development, usability testing, task analysis, heuristic analysis.
  • Synthesis and insight development, presentation of findings - pointing design teams in a clear direction with evidence to support key decisions
  • Development of affinity maps, personas, experience journey frameworks, conceptual models, reports and various assets representing UX research findings
  • Prioritisation of research insights against business objectives, impact on user experience, market impact, cost to implement etc.
  • Development of key user stories, product descriptions, feature descriptions, roadmaps
  • Megatrends research, sectoral research, likely evolution of product typologies and technologies
  • Organisational research; stakeholder interviews, observations
  • Competitive analysis, SWOT, competitive/market positioning
  • Development of cross-device experience prototypes
  • Electronics/IOT prototyping in Arduino
  • Web application prototyping with Flask, HTML, CSS, JS
  • General purpose software prototyping and data visualisation in Python, Processing/Java
  • Various command line tools, Linux environment
  • Planning and leading multi-disciplinary design and technology projects
  • Translating the potential of new technologies for board and leadership levels
  • Project management using product-based planning, Prince 2
  • Product management in agile environments
  • Coaching and mentoring for teams, product leadership
  • Speaking and writing about technology, design, society
  • Innovation workflows within organisations, best practices

Experience

  • Monokoto. Senior Designer.

    November 2016 – Present. London.

    Senior designer with London strategic design firm, Monokoto. Working with clients at a board and leadership level to define, design, prototype and implement new devices and services. My focus is on clients in healthcare, medical devices, transportation, and consumer electronics.

  • Royal College of Art. Instructor.

    October 2016 – March 2017. London.

    Developed and delivered workshops in electronics, mechatronics and digital prototyping. Supported postgraduate students and consulted on various projects.

  • Memorial Sloan Kettering Cancer Center. Strategist. Product Manager.

    June 2012 – October 2016. New York.

    4 years working at one of the world's leading cancer research and treatment organisations. Supported the hospital's artificial intelligence collaboration with IBM Watson. Prototyped machine learning, natural language processing and search tools. Co-founded a multidisciplinary design, data science and engineering team; a first within the organisation. Developed clinician-facing products to help make the vast quantities of data within the organisation more accessible and useful.

  • Frog Design. Experience Strategist

    June 2011 – April 2012. New York.

    Worked as a researcher and experience strategist with Frog on a part-time basis while attending NYU. Projects included research and re-invention of two forms of out-of-home entertainment and a new online presence for a large media company.

  • Front. User Experience Consultant

    August 2007 – August 2010. Belfast.

    Led UX research, project discovery, requirements gathering, and design strategy for Front, an award-winning web design agency. Advocated for users and their needs during projects. Ensured that projects were set up to deliver against clients' business objectives.

  • Various. Web Developer, Technology Analyst

    1999 – 2007. Dublin.

    Web developer at Fever Interactive, Dublin. Technology analyst with global management consulting firm Accenture. President of Dublin City University Students' Union.

Education

  • Master of Professional Studies

    2010 – 2012. ITP, New York University.

    The Interactive Telecommunications Program (ITP) is a two-year art, design and technology programme that encourages students to push the boundaries of interactivity across physical and digital media. I worked on more than 20 projects while at ITP, ranging from data visualisation to novel electronic devices. My graduate thesis was a user experience research project into the needs of cancer patients, followed by a round of rapid software prototyping.

  • Bachelor of Science, Multimedia

    2000 – 2004. ITP, NYU.

    A wide-ranging, four-year honours degree exploring new forms of media. Topics covered included communications theory, digital imaging, sound engineering, software engineering, animation, web development, 3D modelling, and human computer interaction. For my undergraduate thesis I developed a new type of aerial drone which could relay high quality video footage and sensor data to a ground station.

Publications

  • Creating a Synthetic Clinical Trial

    2019. Journal of Clinical Oncology Informatics.
    Comparative effectiveness analyses using an electronic medical record.
  • Electronic medical record as a research tool

    2015. Journal of Clinical Oncology.

    A virtual clinical trial comparing pemetrexed and gemcitabine, both given with cisplatin, in patients with lung adenocarcinomas.

  • Visual Storytelling: Inspiring a New Visual Language

    2011. Gestalten.

    Data visualisation work featured in the Gestalten book Visual Storytelling.